Help Centre

Frequently Asked Questions

What are your shipping policies?

We offer complimentary insured shipping on all orders above ₹2,999 across India, and express international shipping to 6 countries. Orders are dispatched within 2-4 business days and arrive in our signature luxury packaging.

What is your returns and exchange policy?

Unworn pieces in original packaging can be returned or exchanged within 15 days of delivery. Customised and engraved pieces are final sale. Refunds are processed within 7 business days of receiving the returned item.

How do I care for my Taniré jewellery?

Store pieces separately in the provided pouch, avoid contact with perfume and lotion, and wipe gently with a soft cloth after wear. Every Taniré piece includes complimentary lifetime cleaning and polishing at our studio.

How do I find my ring size?

Use our printable ring sizer (available on request via Contact Us) or visit our Bandra studio for a complimentary fitting. Most rings can be resized once free of charge within the first year.

How can I track my order?

Once your order ships, you'll receive a tracking link via email and SMS. You can also reach our concierge team directly on +91 98765 43210 for real-time updates.

Is your gold certified?

Yes — every piece is BIS hallmarked and comes with a certificate of authenticity stating purity (14K/18K/22K), gemstone details and weight.

Can I request a custom design?

Absolutely. Share your vision via our Contact page and our design team will schedule a complimentary consultation to bring it to life.